Your GP practice is open: but you will notice some differences

Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the covid vaccination programme.  This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced.  This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.

We also know that our patients continue to need our help with all the usual health care needs they have.  So, although we are very busy we remain open to provide the care you need.  It's important to:

• get medical help if you think you need it
• keep any appointments or procedures you have booked – unless you’re told not to go
• go to hospital if you’re advised to

However, during this busy time and with Covid still a significant threat to people’s health we ask for your ongoing co-operation and understanding to help us help you.   This means:

1. We may have to rearrange appointments or clinics, sometimes at short notice;
2. To prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments. But it's still important to get help from us if you need it. You can contact your GP surgery by:
   -    visiting our website
   -    using the NHS App (see below)
   -    calling us
   -    You can also order repeat prescriptions online.
3. You will only be asked to visit the surgery if absolutely necessary. We will advise you about what to do. A phone or video call with a GP, nurse or other healthcare professional may be booked for you. We will discuss the best option with you.
4. Reception staff may ask you a few questions about your condition to make sure you get the right care you need.  They will never make a clinical decision about whether you need see a doctor but will be able to advise you about what the alternatives are if appropriate;
5. Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need  to book an appointment;
6. Often you can use self –care to meet your health needs.  The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms,  common medicines, healthy lifestyle
7. Go Digital!  The NHS has a range of Apps that can help you look after yourself.  You can use online services and apps that may allow you to: Visit Health at home to take control of your health and wellbeing with advice and information on self-care, conditions, treatments and medicines. You can use online services and apps that may allow you to:
   •    order repeat prescriptions
   •    see parts of your health record, including test results
   •    book, check or cancel appointments
8. If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week
9. The NHS APP is a simple and secure way to access a range of NHS services on your smartphone or tablet.
      

Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic. 

Your GP Practice Team

Flu Vaccinations 2020

Please telephone the surgery to booking for flu vaccinations

We are only booking at this time all over 65’s and under 65’s with chronic illnesses

Due to COVID-19 in order to keep our patients and staff safe we will be holding small frequent clinic’s please see some guidelines below which we are asking all patients to follow if you have any queries please let the receptionist know when you call to book your appointment.

Queue around the back of the surgery in and out of the nurse’s area

• Only patients with mobility problem will be asked to park in the surgery car park all other patients to do use Tesco/side street etc..
• Clothing –please must wear easy to remove clothing ie. Short sleeves under coat/jacket which will need to be removed just before entering the building
• You will not be able to sit down in consultation room or touch anything in the room
• Attend alone where possible or if arriving together will be going in separately
• Must NOT arrive any earlier than 5-10 mins before appointment and will be asked to come back if arrive at the wrong time/day
• NOT to attend if unwell on the day

IMPORTANT INFORMATION

Station View Health Centre have made changes to the way they offer ‘Same day’ appointments

‘Same day’ appointments are available for patients to book on the day and these are booked by calling the surgery at 08.00.  These appointments are intended for patients with acute illnesses/problems that need to be actioned by a Clinician that day.

These appointments will now be booked in time order to prevent the further loss of appointments. 

We would also like to remind patients that our ANP, nurses, B12, INR and blood appointments can be booked online without the need to call the surgery. 

If you would like to sign up to Online Access, please speak to a member of the reception team.  (You will need to provide photo ID)

We would like to thank you for your ongoing support.

Changes to repeat prescription ordering

The way repeat prescriptions are ordered has changed.  Since the 30th June 2019 you have to order your repeat prescriptions directly through our GP practice, and not your high street or internet pharmacy or appliance contractor.

To help with ordering repeat medication, you can sign up to Online Services, please speak to a receptionist about signing up.

For more information please see the West Leicestershire Clinical Commissioning Group's website HERE

Click here for an information poster

Over the Counter Medication/Treatments for Self-Limiting Conditions

As you may be aware, the NHS is under unprecedented financial pressure and it is vital that all NHS resources are used in the best way possible, therefore we are encouraging Patients to self-care in the first instance by managing symptoms through non-medicinal intervention or alternatively, to seek advice from a community Pharmacist and purchase an OTC medication to manage minor ailments as outlined in the ‘Guidance for Self-Limited Conditions’ further down.

This will also help to reduce the number of unnecessary appointments.  If a Patient consults with a GP, or an Advanced Nurse Practitioners the Practice will no longer prescribe medicines which are available over the counter for self-limiting conditions, unless there are exceptional circumstances.  

Click here for more information about this change and self-limiting condtions and self help advice.

Important Notice

In order to save our patients queuing in the cold winter months our front doors will now not be opening until 8.20am so please do not come and queue at the door unless you have an appointment already made.

This will enable us to have two extra staff answering the telephones, so will be able to make your appointment over the telephone prior to your visit.

Our telephone lines will be available from 8.00am as usual.