How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
October 2024
- Positive 76%
- Passive 9%
- Negative 15%
Verbatim comments positive
- I have always been able to obtain an appointment and the staff and GP’s are excellent
- Prompt & efficient service
- Very friendly & professional staff
- I have been able to get an appointment very easily and I am impressed with the care and advice I have received.
- Friendly staff and can always get appointment went required
- Great new call back system, I got an immediate appointment with one of the best Drs I have seen.
- Every body at the surgery is always helpful nothing is to much trouble
- Professional, friendly service with good access to all services
Verbatim Comments Negative
- I wouldn't! Made to wait for over half an hour to see GP, not advised they were running behind. When I asked how long I would be kept waiting after half an hour was told I had been waiting 29 minutes!! Not impressed at all...
- I wouldn’t recommend. I went for a blood test. Nobody was in surgery waiting to see a doctor it was deserted….. but you have to wait 3 weeks if you want an appointment!!!
- Too difficult to get appointments
- I would not. 2 week waiting time for an appointment, and at least a week for a blood test is appalling.
- It's incredibly hard to get through on the phone.
- Waiting times for appointments is awful
- The past 2 times visited I have waited nearly 50 minutes.
- I wouldn’t recommend but the Dr I saw was lovely.
September 2024
- Positive 76%
- Passive 16%
- Negative 8%
August 2024
- Positive 83%
- Passive 9%
- Negative 8%
July 2024
- Positive 84%
- Passive 6%
- Negative 9%
June 2024
- Positive 80%
- Passive 11%
- Negative 9%
May 2024
- Positive 82%
- Passive 12%
- Negative 6%
April 2024
- Positive 85%
- Passive 6%
- Negative 9%
Verbatim comments positive
- Prompt & efficient service
- Lately I have needed assistance and seen without delay.
- Appointment straight away no haggling, excellent service.
- Great new call back system, I got an immediate appointment with one of the best Drs I have seen.
Verbatim comments Negative
- It's incredibly hard to get through on the phone.
- Waiting times for appointments is awful
- The past 2 times visited I have waited nearly 50 minutes.
- I wouldn’t recommend but the Dr I saw was lovely.
March 2024
- Positive 81%
- Passive 11%
- Negative 8%
February 2024
- Positive 80%
- Passive 11%
- Negative 8%
Verbatim comments positive
- Access to drs brilliant, dr nurses & all staff very caring & professional
- Helpful & professional
- Efficient & caring
- Friendly staff appointment on time
Verbatim comments Negative
- Too difficult to get an appointment
- Kept waiting for 35 minutes why is my time less valuable than yours
- Appointment was cancelled
- I wouldn’t but lates visit was fine
January 2024
- Positive 78%
- Passive 14%
- Negative 8%
Actions taken following your friends and family feedback…
- We now have a new telephone system offering a call back system so no more hanging on the phone for the 8 a.m. rush.
- We will offer you a guaranteed GP appointment within two weeks for any ‘new issue’ you are concerned about whatever time of day you call.
- We still keep some urgent on the day appointments for urgent issues, but please realise with now offering prebook able appointments we cannot still retain the levels of urgent on the day we had previously.
- We now have a team of 10 GPs plus 2 registrars and an ANP, the highest GP coverage in the area.
- We apologise we may still cancel appointments when our clinical team are themselves ill. Previously when our appointments were ‘urgent on the day’ this was not an issue, but this is increasingly becoming a concern to our patients with appointments booked in advance in good faith. Our team are ‘people/patients’ too and unfortunately their own illness cannot be avoided, we will however do our best to re-schedule your appointment’s when this happens.