Online Services Available
We use a service called Patient Access through our computer system supplier, which allows our patients to set up a secure log in and provides access to the following services via their website:
- repeat prescription ordering
- online Booking of non-urgent GP Appointments
- viewing care record - see below
If you have difficulties in registering online using the above link, you can call into the surgery and request a registration sheet at reception. You will need to bring photo ID such as a driving licence or passport with you. We cannot post these documents for security reasons.
When you sign up to this service you will automatically be given access to these facilities. It is important that all users are fully aware of the terms and conditions of access which can be read here (PDF, 154KB). There will be more facilities available in the future as part of the Government commitment to online access up to 2018.
Two-Factor Authentication
Patient Access have started using two-factor authentication to verify your identity when you log in to Patient Access. This is to ensure only you can access your medical record and other sensitive information contained within Patient Access. If you’re having trouble using two-factor authentication, please see the below guide from Patient Access.
https://support.patientaccess.com/signing-in/sign-in-or-register-using-two-factor-authentication
Subject Access Request Form
Download the Subject Access Request Form (DOCX, 27KB). Please return the completed form to the practice.
Care Records:
These are newly available online from 31/3/16. Patients are required to give separate consent for access to records and in some instances, each case needs to be analysed by a Doctor. This is because sometimes a record may contain information that names a 3rd party, or may contain information that may be harmful to the physical or mental wellbeing of that patient. Therefore there could be a waiting list for notes to be reviewed prior to access being granted when appropriate.
What information can I see?
You will be able to see information that has been assigned a clinical code (a computer tag) This includes your Problem List (a dated list of your major and minor medical problems listed by health care professionals over a number of years), Allergies, Immunisations, Medication, Results such as blood tests, weight, height, data such as smoking history & alcohol use.
You will not see what the Doctor or other professional has typed freely into your consultation.
Sensitive records:
Some information can be sensitive and it may be decided that it is not appropriate to allow you access to your record. Sometimes information can be removed from your view and the rest of the record can be accessed, or sometimes it is felt that it is not appropriate to allow any access. This is at the discretion of a Doctor.
Patient Responsibility
It is your responsibility to access your records in a safe and secure manner. Do not forget to log out when using shared computers, do not print out your record and leave it lying around for others to see.
Occasionally errors are made in patient’s records, information is either incorrect or has been entered in the wrong patient’s notes. If you see information that you believe to be incorrect please inform us as soon as possible and we will arrange to discuss the information with you. You are not able to amend the records yourself and we will not amend notes where there is documented evidence that it is correct.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Have you got the NHS App?
At home or on the move, with the NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.
The app has been developed by the NHS and has been designed to help people get more information about their health and care - and more control of how they use NHS services. New functions and services will also be added in the coming months. Why not download it and try it out?
What does the NHS App do?
The NHS App allows you to access a range of NHS services on your smartphone or tablet. A desktop version is launching soon too.
You can use it wherever you are, at any time. It puts valuable information about your health and treatments at your fingertips.
You can:
- order repeat prescriptions
- view your GP medical record
- access your Covid vaccination status
- book and cancel appointments at your GP surgery
- register for organ donation and change your donation preferences
- use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
- access 111 Online, for advice on self-care and whether urgent help is needed
Is my information safe?
Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.
How to register through the NHS App
Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.
If you want to learn more, visit the NHS App page on the NHS UK website.