Appointments

Need to book an appointment?

You can now register to book on-line appointments directly from your phone or computer. Please ask at our reception desk for more details of this service. 

If you are already registered for this service use the Patient Access on-line services website:
https://www.patientaccess.com/

The phone lines open at 8am and we have ‘urgent on the day’ appointments available every morning and afternoon at various times between 8.30am to 12.30pm and 2.00 to 5.30pm. Extended access appointments are available through the PCN daily until 8.00pm and on Saturdays. 

Whenever possible your appointment will be with your preferred GP or nurse. If he or she is unavailable you will be offered an alternative on the appropriate day, as capacity allows. You may be invited to see our advanced nurse practitioner. 

Advance appointments are also available with the practice nurses, including reviews of chronic illnesses and a wide range of other checks. 

All calls are triaged by our reception team using guidelines provided by our GP partners. You need to give the receptionist a brief reason for the call so that your appointments can be arranged with the correct Clinician and within an appropriate timeframe for your issue. If your issue requires a face-to-face appointment this will be arranged for you – otherwise your appointment will be a telephone call from your allocated clinician. 

If you feel that you need to see a GP today, we will ensure that you are able to discuss your concerns with a Clinician today. 

Urgent Issues

You may be asked whether your condition could be handled by our advanced nurse practitioners. They are fully qualified to handle a wide range of problems.

Evening and weekend appointments

Patients registered with this practice can book appointments between 6.30 and 8pm, Monday to Friday, and 9am to 5pm on Saturdays. This is in addition to the core practice hours of 8am to 6.30pm Monday to Friday.

Booking appointments

The appointments will be provided by a range of health professionals in the practice team appropriate to the individual clinic and supported by a GP at all times.

When you contact the practice, the reception team will ask you for details about the health problem you need help with or why you need an appointment. Please don’t be offended. It is important that you tell them so they can book your appointment with the most appropriate member of the practice team. They have been trained to do this.

Appointments can be booked over the telephone from 8.00am or by visiting the practice in person from 8.20am to 6pm, Monday to Friday.

Online appointments can be made at any time either through the NHS app, if you have registered for online services, you can also amend or cancel appointments in the same way. You can find details of how to register for online appointments here.  

If you have let us know your mobile number, you will receive a confirmation of your appointment by text message.

Certain clinics may only be available to patients by invitation only, for example cervical screening and health checks.

Location of appointments

This practice belongs to a group of practices known as a primary care network, along with Maples Family Medical Practice, Castle Mead Medical Cantre & Centre Surgery. Our family of practices will be working together to provide these appointments for you, so you may find your appointment takes place at one of the other practices. We will let you know if this is the case.

Regardless of whether you are seen at your own GP practice or at another practice your medical records will be updated.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Phone us. Check our opening times
• Visit the surgery and speak with a receptionist. Check our opening times

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

If your illness prevents you from coming to the surgery, telephone 635362 between 8.30 and 10.00am to request a home visit which will normally be made after morning surgery or early afternoon. In an EMERGENCY telephone 634367 to contact the doctor on call. During the day surgery staff will deal with your call and contact the appropriate doctor.