Practice Annual Report 2014-15
Download the full report 2014/15 (DOCX, 41KB)
Practice Annual Report 2013-14
2013/14 Patient Survey Action Plan
Download the full report including action plan 2013/14 (DOCX, 101KB)
Practice Annual Report 2012-13
Practice Action Plan in response to Patient Survey 2012
| Action |
Quarter |
| Promote the availability of on-line services for the booking of appointments and ordering of repeat prescriptions on the new EMIS clinical system to reduce pressure on telephone lines. |
1 |
| Review telephone system and appointment access criteria. |
3-4 |
| Monitor DNAs (Did Not Attends) and consider with the PPG options for further publicising the problems they cause. |
1-2 |
| To consider re-routing the queue for the reception counter to enable patients to wait in the building rather than to queue through the entrance doors at peak times. |
1 |
| Continue to promote the Health Awareness Room for routine self-checking of blood pressure, weight & height, and promotion of topical self-care information leaflets. |
1-4 |
| Publicise the practice website together with the PPG as a source of information to patients. |
2 |
| Pilot a new model for the phlebotomy service to improve patient experience. |
1-2 |
| Achieve GP Training practice status over the next year. |
4 |
Quarters:
April to June 2013
July to September 2013
October to December 2013
January to March 2014
Download the full report 2012/13 (DOCX, 67KB)